Refunds
You are charged only when we deliver. This page explains exactly when that happens and what to do if it doesn’t.
The rule
A real opening means a licensed provider that told us, on the phone, they have space or a confirmed start date for your child’s age. If your report has none, you pay nothing.
How the payment works
When you start a search, we save your card through Stripe. Nothing is charged at that point — the amount is $0. We call the licensed providers in your radius, send your report when the calls are done, and charge you only if the report meets the rule above.
This is not a trial and not a subscription. There is no recurring charge on a Verified Search, and no charge at all if we come up short.
If we don’t find real openings
You are not charged. You still receive the report — the providers we reached, waitlist lengths, any fees, and a waitlist strategy — because the work still has value even when the answer is “not yet.”
If you were charged and shouldn’t have been
Reply to your report, or email us, and we refund it. We would rather refund a search than argue about one.
Searching again
Toured them and none felt right? Tell us why, and your next search starts from what you learned — same price, same rule. Every search is charged on its own delivery, and never before it.