Questions
If something here isn’t clear, that’s our problem — reply to any message from us and ask.
Paying
When am I charged?
Nothing today — your card is saved, and the amount at that moment is $0. We charge $15 ($29 after the first 20 families) when your report arrives with real openings — nothing if we find nothing. No subscription, no calendar: a charge only ever follows a report you asked for.
Is this a free trial?
No. There is no trial and no recurring charge on a Verified Search. Your card is saved now and charged once, only if the report meets the standard on our refunds page.
What counts as a “real opening”?
A licensed provider that told us, on the phone, they have space or a confirmed start date for your child’s age. If your report has none, you pay nothing.
Why is it $15 right now?
Our first 20 families pay $15 instead of the regular $29. Same search, same terms, same refund rule. We’re new; the first families help us prove this works.
The search
How long does it take?
Most reports are ready within a couple of business days — we call during the hours daycares answer, and your Care Caller keeps you posted the whole way. If we’re ever too busy to do that properly, we pause new intakes rather than start a search we can’t finish.
Which providers do you call?
Every licensed provider inside the radius you choose — centers and licensed home providers alike, unless you tell us to skip home care.
Do you cover odd-hours and overnight care?
Yes. Every licensed care type is in scope — infant, toddler, preschool, before/after school, and odd-hours. Las Vegas runs around the clock and the search should too.
What if nothing is open?
You pay nothing — that’s the guarantee. We’ll tell you what we heard, and when you’re ready, run another search or widen your radius.
Do you set up the tours?
Yes. Pick the providers you like from your report and your Care Caller arranges the visits, then sends the tour prep sheet so you walk in knowing what to ask.
Do you enroll my child for me?
No. We find the openings, arrange the tours, and tell you what we heard. Choosing a provider and signing with them stays yours.
What if I tour them and don’t like any?
Tell us why — too far, wrong hours, price, a feeling. Your next search starts from that. $15 ($29 after the first 20 families) when delivered, nothing if we find nothing.
Can I search more than one neighbourhood?
One search can look near home, near your work, and near your partner’s work — you choose during intake. A whole different area later is its own search.
Trust
Do daycares pay you?
No. Parents pay us. Daycares don’t — no referral fees, no pay-to-rank, ever. Nothing appears in your report because someone paid for it to.
How do I verify a provider myself?
Every provider carries its license number and status plus a link to Nevada’s public inspection record. You can also search the state’s licensing system directly at findchildcare.nv.gov.
Are you part of the state?
No. We are not affiliated with the State of Nevada or any licensing agency. Licensing data is drawn from public state records.
Who actually makes the calls?
A person, by phone, one provider at a time. A real person reviews every report before it goes out.
Your information
What do you collect?
Only what the search needs: your child’s age, your zip and radius, care type, start date, whether home daycares are acceptable, and your phone and email. Nothing about your child’s health or identity beyond age.
Will you text me?
Only if you check the consent box at intake, and only about your search. Reply STOP to opt out at any time.
Do you sell my information?
No. We do not sell or share your information, and we delete it on request. See our privacy policy.